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Frequently Asked Questions

How do I pick up will-call tickets?

Present your government-issued ID card to the box office window. Typically, only shows utilizing Ticketmaster will have will-call. 

Do I need to print out my Print at Home Tickets?

When purchasing via CincyTicket: Print at Home tickets CAN be scanned off of your mobile device. However, we recommend printing them out whenever possible for fastest line processing. To print your Print at Home ticket or to pull it up on your phone, simply click the link in your order confirmation email. 

When purchasing via Ticketmaster: Yes, you will need to print your tickets prior to coming to the venue.

Do I have to be 21 to enter?

Certain events may require visitors to be 18 or 21 years of age to enter. Please refer to the specific event listing for this information.

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